Customer Support
Need help with Golden Track Reels? KingsGroup Sookool provides support through the following channels.
📧 supportteam@pineshadepicnic.com — Our primary support channel. Response time: 1–2 business days.
Include in your message:
- Device type and operating system version
- App version (found in Settings → About)
- Steps to reproduce the issue
- Any error messages you saw
Privacy and legal questions: supportteam@pineshadepicnic.com
KingsGroup Sookool is committed to responding to every inquiry. Thank you for playing Golden Track Reels!
Our team is standing by at the support address listed above. We look forward to assisting you.
Issue Report Checklist
For Golden Track Reels, mention the exact screen, message, and action connected with your request. Useful reports usually identify any ad, resume, or loading transition linked to the issue, and the exact page, message, or support link you were using. That detail helps support separate display issues, loading behavior, ad routing, and policy questions.
Helpful details:
- what you tapped immediately before the issue;
- whether it happened once or keeps repeating;
- device model, Android version, app version, and approximate time;
- whether the issue happened after an ad, after reopening the app, or while reading a policy page.
Please do not send passwords, payment cards, government ID documents, or unrelated screenshots. Store-level account controls may still be managed through Google Play.
Common Help Topics
When contacting support about Golden Track Reels, grouping the request by topic helps avoid back-and-forth.
- Ad and resume issues: say whether the issue happened before an ad, after an ad closed, or while the app returned to the foreground.
- Policy or support-page access: identify whether the issue happened while opening Privacy Policy, Terms of Use, or Support pages.
- Install or compatibility notices: include any Google Play warning, device model, Android version, and app version you can see.
Before You Contact Support
For Golden Track Reels, these quick checks help turn a vague report into something support can route faster:
- Close and reopen the app once to confirm whether the same screen or message returns.
- Check that you are using the latest available version from Google Play and retry on a stable network connection.
- If the issue is visual, capture a screenshot and note the exact page, board, or message shown.
- If an ad or resume step was involved, note whether the issue happened before the ad, after the ad, or while the app was returning to the foreground.
- For install restrictions, device compatibility notices, or store-account controls, also review the tools provided by Google Play.